When and how will I receive my booking vouchers?

Your vouchers become available after the corresponding services have been confirmed. We send them to the email address used for the booking, and you can also download them through My Reservation.

Some documents may be issued separately. For example, a pre-ordered park entrance ticket is normally purchased and sent closer to the beginning of the trek.

If you cannot find the email, check your spam folder and log in to your reservation. If the email address is incorrect or a confirmed voucher is missing, contact us with your booking reference and the lead passenger’s name.