The Travel Services offered on TorresHike.com are provided by independent Providers. Each Provider sets its own conditions for the alteration, change or cancellation of the Travel Services it provides, and those conditions form part of the Contract concluded between You and that Provider. We are not a party to that Contract and cannot influence those conditions.
The cancellation provisions of Our Terms and Conditions and of each Provider are reproduced below. Each applies only to the Travel Services of the Provider concerned, so a single booking may be partly refundable and partly non-refundable. The complete terms and conditions of each Provider are available separately.
Accommodation provider in Los Perros, Dickson, Grey, Paine Grande · Full terms and conditions
Reservations must be paid in full within 48 consecutive hours following receipt of confirmation of the request made through a sales executive; otherwise, Vertice S.A. may cancel the reservations and allocate them to other passengers.
The payment can only be refunded, either by modification or cancellation of the reservation, if requested within the established deadlines.
Reservations are nominative and non-transferable.
In accordance with the provisions of article 3 bis of Law N°19.496 on Consumer Protection, its modifications, and its Electronic Commerce Regulations, the right of withdrawal in the contracting of services by electronic means, is that which the consumer can exercise within 10 days from the contracting of the services, to unilaterally terminate them and obtain the return of sums paid, unless the provider expressly provides otherwise, and informs the consumer about said exclusion prior to the contracting and payment of the services.
In this act, and as permitted by the regulations, Vertice S.A excludes from all the services mentioned, the right of withdrawal in the terms set forth in article 3 bis of Law N°19.496 and, instead, informs that the right of withdrawal on the services that are reserved by passengers through electronic means (website or email), will be subject to the form and terms established below:
Vertice S.A. reserves the right to unilaterally modify the type of accommodation contracted by the passenger, changing from refuge to camping, or vice versa when circumstances of force majeure or unforeseen situations prevent the provision of the service originally contracted.
Force majeure shall be understood as any external, unforeseeable or unavoidable event that affects the operation, safety or availability of the accommodation
Rates may vary depending on the type of passenger and the benefits applied. Therefore:
Accommodation provider in Torres Central & Norte, Chileno, Serón, Francés, Cuernos · Full terms and conditions
Penalties apply to the total amount of the reservation.
Individual bookings:
90 or more days before arrival .................. no penalty
89–70 days before arrival .......................... 20% penalty
69–45 days before arrival .......................... 50% penalty
44 days or fewer before arrival ................. 100% penalty
Group bookings:
Please review special conditions with your reservations executive.
No changes can be made to the reservation once it is 100% paid. Any changes to reservations made within the cancellation and payment deadlines that result in a lower price than the original quote will not be refunded. If the modification results in a higher price than the original quote, the difference must be paid immediately.
Considering the above, no dates can be changed once payment has been made in full.
Infant and Child rates apply only to the W Circuit program (4D/3N) self-guided.
Infant Rate: applies to children under 5 years old. In camping, it applies to 1 infant sharing a tent with 1 adult. For lodging in Refugio, it applies when one adult is booked per child.
Child Rate: applies to children from 6 to 10 years old. In camping, it applies to 1 child sharing a tent with 1 adult. For lodging in Refugio, it applies when one adult is booked per child.
Mountain stays, campsites and mountain cabins: check-in is at 3:00 PM and check-out is at 9:30 AM.
If guests fail to arrive on the confirmed date and time, Las Torres Patagonia reserves the right to charge 100% of the reservation, with no refund, due to No Show.
Bus Tickets · Full terms and conditions
You may cancel your ticket via your torreshike.com account, using the same email address you used for the purchase.
Cancellations are allowed up to 4 hours before the scheduled departure.
A 15% fee will be retained from the total ticket price for cancellations.
You may also request a cancellation by contacting us at info@torreshike.com at least 24 hours before departure.
The service fee included in your purchase (which covers platform usage and customer support) includes VAT and is non-refundable in case of cancellation.
Catamaran tickets · Full terms and conditions
Park entrance tickets · Full terms and conditions
RETURN AND/OR REISSUE POLICY. CONAF expressly declares that no refunds will be made once the purchase process has been completed. For this reason, we invite Users to carefully review this refund policy and the details of their request before confirming the purchase.
The above statement is in accordance with the provisions of article 3 bis, letter b) of law number 19.496, On Protection of Consumers' Rights.
In the event that the State Protected Area must be closed due to force majeure (natural or anthropogenic catastrophes such as: volcanic eruptions, floods, landslides, earthquakes, forest fires, etc.), or by sanitary disposition of the supervising entity, we will proceed to refund 100% of the amounts collected or reissue to our Users, after validation, authorization and coordination by CONAF and its pass sales provider.
The rescheduling process must be done within a maximum of 24 hours before the visit stipulated in the pass, in addition to only having the feasibility to be done once on a voluntary basis, where you can choose, for the same park, reserve or monument, between dates with only one month after the date of visit as long as there is available capacity, and the unit is with attention.
The pass must be total, that is to say, if the user has already entered the unit, there is no refund for the return of the pass.
The cancellation by request of the visitor is not considered as a feasible measure within our policy.
Tour operator · Full terms and conditions
All cancellation requests and applicable refunds must be made in writing, sent to Chile Nativo LTDA, and received by Chile Nativo LTDA. Depending on the cancellation dates, the following amounts will be refunded:
Chile Nativo LTDA is not responsible for any expenses incurred in preparation for a canceled trip. For this reason, we strongly recommend purchasing trip cancellation insurance.
No cancellation payments or compensation apply in the following cases:
Tour operator · Full terms and conditions
Penalties apply to the total amount of the reservation.
Individual bookings:
90 or more days before arrival .................. no penalty
89–70 days before arrival .......................... 20% penalty
69–45 days before arrival .......................... 50% penalty
44 days or fewer before arrival ................. 100% penalty
Group bookings:
Please review special conditions with your reservations executive.
Tour operator · Full terms and conditions
Reservations are nominative and non-transferable.
Booking provider · Full terms and conditions