🧳 Ticket coverage: Includes transport for one passenger and one ≤ 60 L bag (max 55 × 40 × 20 cm; 10 kg). Extra or oversized luggage incurs a dock fee and depends on availability.
👶 Child fare: Passengers aged ≤ 10 at boarding travel free when accompanied by a ticket-holding adult.
🎫 Non-transferable: Tickets are personal, non-transferable, and valid only for the specified date and time.
⏰ Check-in window: Check-in closes 15 min before departure. No-shows forfeit the ticket value.
🔄 Voluntary changes: Date/time changes up to 72 h before departure cost CLP 5,000 / USD 5 per ticket.
💸 Voluntary cancellations: Requested ≥ 72 h before sailing: refund of CLP 23,000 (from CLP 28,000 fare) or USD 26 (from USD 31 fare) per ticket. Non-refundable after that.
🌬️ Operational suspensions: Hielos Patagónicos S.A. may adjust schedules or cancel sailings due to weather/force majeure. Passenger may choose:
🎄 Holiday exceptions: 08:30 Pudeto → Paine Grande and 09:20 Paine Grande → Pudeto sailings do not operate on 25 Dec and 1 Jan.
🛡️ Liability: Hielos Patagónicos S.A.’s liability is limited to the ticket price. It does not cover associated costs such as lodging 🏨, ground transport 🚌 or airline tickets ✈️ arising from schedule changes or cancellations.