2026-2027 SEASON
VERTICE SA PUERTO NATALES APRIL 02, 2026 VERSION THIS VERSION LEAVES NO EFFECT THE PREVIOUS ONES
We want each trip to be an opportunity to live experiences of transformation and connection with nature in unique and extraordinary places, in a way that is committed to caring for the environment. Thinking about the comfort of our passengers during their adventure in Torres del Paine National Park, this 2026 – 2027 season we have enabled refuge reservations with the modality of bunks in shared and mixed rooms and/or campsites in Paine Grande, Grey, Dickson and Los Perros.
In the refuges, our rooms are equipped with “single beds”, for those who travel with their sleeping bags, as well as “made beds”, which include mattress cover, pillow, sheets and blanket.
For campsites, we have the alternative of delivering the complete equipment service or only part of it, as well as only the individual reservation of sites for those who enjoy traveling and living the experience using their own equipment.
As part of our additional services, this season we are also prepared to deliver various food options, offering options for vegetarians and related diets, for those visitors who want to enjoy their adventure in the park without that extra burden, worries or complications.
With all this, we seek to provide our visitors with various accommodation and food alternatives, responding to the preferences and budgets that each of the visitors has, ensuring the care of the environment and the sustainability of our resources.
Consult with our team at ventas@vertice.travel to know all the details. Because every trip, every day, is an opportunity. YOU DESERVE TO LIVE IT!
SEASON 2026 – 2027
Vertice Patagonia, hereinafter “Vertice S.A.”, RUT N°99.505.160-5, represented by Mr. Rodrigo Meunier C., both domiciled in Bulnes 1202, Puerto Natales, Region of Magallanes, Chile, with email electronic for request of reservations ventas@vertice.travel and telephone +56 61 2414 500, offers the following accommodations and additional services within the Torres del Paine National Park:
The opening and closing dates of our shelters and campsites are as follows:
Entry and exit times Paine Grande, Grey, Dickson and Los Perros:
Schedules may be modified, so it is important to confirm at each reception.
Although we do not offer services outside the established hours, our team will always try to be aware in case you need or require us to provide assistance in any particular case.
These are all requests confirmed through email that contain the reservation code and the payment deadline, as well as purchases made through our page www.vertice.travel which are paid and have an order number.
To make reservations, you must enter the website www.vertice.travel or request it via email to ventas@vertice.travel.
The refuges and campsites do not receive or process reservations directly. For all purposes, reservations must be requested in advance through the means described above.
The passenger will receive a confirmation of the request by email containing a reservation number. Only with this number and email can the request be considered confirmed.
This also applies to modifications and/or cancellations. It should be considered that a reservation modification could cause a change in the final amount to be paid.
Vertice S.A will only confirm the reservations of all those requests that come with all the complete data of the traveler(s):
It is mandatory for foreign passengers to present their passport and immigration card of entry to the country (original and with current validity date) at the time of check in. Only with this documentation, accredits their status as a tourist in our country. In the event that these documents are not presented, they must use our rates in Chilean pesos or pay the difference of VAT (19%) of the rate in dollars.
We have an exclusive rate for Chileans and residents. Those who book with that rate and do not have their Chilean identity card (RUN) at the time of check in, must pay the corresponding difference.
Finally, each passenger must read, complete and sign the release of liability prior to the start of their first stay in Vertice.
Reservations must be paid in full within 48 consecutive hours following receipt of confirmation of the request made through a sales executive; otherwise, Vertice S.A. may cancel the reservations and allocate them to other passengers.
The payment can only be refunded, either by modification or cancellation of the reservation, if requested within the established deadlines.
Reservations are nominative and non-transferable.
In accordance with the provisions of article 3 bis of Law N°19.496 on Consumer Protection, its modifications, and its Electronic Commerce Regulations, the right of withdrawal in the contracting of services by electronic means, is that which the consumer can exercise within 10 days from the contracting of the services, to unilaterally terminate them and obtain the return of sums paid, unless the provider expressly provides otherwise, and informs the consumer about said exclusion prior to the contracting and payment of the services.
In this act, and as permitted by the regulations, Vertice S.A excludes from all the services mentioned, the right of withdrawal in the terms set forth in article 3 bis of Law N°19.496 and, instead, informs that the right of withdrawal on the services that are reserved by passengers through electronic means (website or email), will be subject to the form and terms established below:
Vertice S.A. reserves the right to unilaterally modify the type of accommodation contracted by the passenger, changing from refuge to camping, or vice versa when circumstances of force majeure or unforeseen situations prevent the provision of the service originally contracted.
Force majeure shall be understood as any external, unforeseeable or unavoidable event that affects the operation, safety or availability of the accommodation
Rates may vary depending on the type of passenger and the benefits applied. Therefore:
Vertice S.A. informs that it does not oblige the client, when making a reservation prior, to hire only one night in a refuge or camping. The client may book more than one night in each sector, according to their preferences and availability, and it is not mandatory to stay only one night in each refuge.
Likewise, Vertice S.A. does not impose the obligation to leave a refuge to move immediately to another sector, allowing the itinerary to be adapted to the needs of the passenger, always within the operating conditions, availability and within the corresponding deadlines.
In the event that the passenger is already in the refuge or camping sector and wishes to extend their stay, availability will be reviewed. If there is no availability, a camping site with overcapacity will be assigned, if available, applying all costs associated with the additional stay and complementary services.
Reservations must be paid no later than 48 business hours after being confirmed and the receipt must be sent to the executive who confirmed your reservation to the mail ventas@vertice.travel , specifying in the subject to which reservation the payment corresponds and the name of the executive with whom you were in contact.
PAYMENT IN PESOS
Beneficiary name: Vertice S.A.
RUT: 99.505.160-5
Bank: Banco de Chile,
sucursal Puerto Natales
Cta. Cte. CLP: 2360048204
PAYMENT IN US DOLLARS
Beneficiary name: Vertice S.A.
RUT: 99.505.160-5
Bank: Banco de Chile, sucursal
Puerto Natales
USD account number : 52360048209
Swift code: BCHICLRM
To pay with PayPal, it is important that the passenger send the email associated with PayPal to the executive they are in contact with so that they can send the payment form. We also have the international payment option through the WeTravel platform.
The operational expenses originated by the deposits or transfers from both the issuing country of the transfer and the receiving bank, in this case Banco de Chile (Vertice S.A. accounts), are the responsibility of the issuer of the transfer. Vertice S.A. is not responsible for them. In the case of using Wire Transfer, the "OUR" charge detail (field 71A Charge Details) must be instructed.
The client must ensure that the amount confirmed in the reservation is received by Vertice S.A. in its entirety, by sending an email to the collection executive with a copy to ventas@vertice.travel
If a passenger does not show up at the refuge or camping site on the day of check-in according to their reservation, it will be considered a No Show and an invoice will be issued in national currency for the total amount of the reservation.
If the reservation has been made in dollars, a bill will be issued in national currency for the total amount of the reservation in Chilean pesos.
IMPORTANTE
Vertice S.A. is not responsible for modifications, cancellations or No Shows due to impossibility in arrivals or access to the refuges or camping sites due to external causes, such as weather problems, road closures, natural phenomena, problems with air connections, delayed transfers or non-departures of boats or catamarans, social or political demonstrations or other problems derived from these, or any other factor beyond the will and control of Vertice S.A. For such events, passengers are advised to take out travel insurance.
If a passenger does not show up on the day of their reservation at the refuge or camping site, Vertice S.A. reserves the right to dispose of the reserved spaces to re-market them, without refund of money. If the guest has a reservation for more than one night, not showing up on the first day of their reservation will automatically cancel their entire stay, with the exception of those who inform via mail to ventas@vertice.travel that they will arrive the next day next day (the first night is lost in the same way). This applies to cancellations outside the deadline and/or No Show.
Vertice S.A. is not responsible for additional costs due to modifications or cancellations of reservations, nor expenses generated by losses or delays in air, land, lake or sea transfer services attached to the passenger and the reservation.
Likewise, Vertice S.A. is not responsible for damages or losses of documents or personal property of the passenger on their trip or during their stay in our shelters and campsites. It is the responsibility of each person to take care of their belongings, to carry out a preventive medical check-up prior to an activity, excursion, trekking, etc., to ensure that their health is in good condition and is compatible with the activity to be carried out.
Vertice S.A. is not responsible for accidents en route or on the trails, or in places other than its facilities (shelters and campsites), nor, in general, for damages suffered by passengers for reasons beyond the accommodation and food services provided by Vertice. It is the responsibility of each passenger to find out about the characteristics and requirements of each activity, the climatic conditions, the routes and their difficulties, the clothing and equipment suitable for the purpose, etc. At the same time, it is the responsibility of passengers to inform themselves with CONAF about the closing and opening hours of the trails and as well as the internal regulations of the Torres del Paine National Park. Any responsibility that may fall to Vertice S.A. must be accredited by a final judicial ruling.
When tent, mattress or sleeping bag services are requested, the user or guide must deliver a Transbank voucher as a guarantee with an amount retained through the credit card.
In the event that the tents, sleeping bags or mattresses are damaged or destroyed, the user will be responsible for each of them, and must pay Vertice S.A. the following values:
| GOODS | CLP |
|---|---|
| TENT | $500.000* |
| MAT | $90.000* |
| SLEEPING BAG | $150.000* |
*Unit values in Chilean pesos with VAT included.
| GOODS | CLP |
|---|---|
| TENT | $250.000* |
| SLEEPING BAG | $75.000* |
*Unit values in Chilean pesos with VAT included.
At the time of check out, the Administrator, Sub-administrator or the Camping Manager will carry out the evaluation of the state of the property, according to which he will determine if it is destroyed, has been lost or was damaged and to what degree, and will inform the total value to be canceled by the user.
The climate in Patagonia is famous for being able to have the 4 seasons in the same day, from a lot of wind with sun, then cloudy, rain and even hail.
The secret to enjoying Patagonia in the best way is to dress in layers, to obtain maximum comfort with minimum weight. It is important to wear wind-resistant clothing with materials that are also quick-drying, which is why we do not recommend the use of cotton.
If you are thinking of buying new shoes, we advise you to use them for a while before bringing them on your trip and don't forget to bring patches or treatments against blisters, they are always very useful.
It is always advisable to bring all your clothes inside dry bags, so, whatever the weather may be, you will always have dry clothes to wear in the afternoons in the shelters.
The following are suggestions:
For trekking :
The water in rivers and streams is drinkable, as long as they are far from campsites, so it is not necessary to boil, filter, or chlorinate it.
For evenings at campsites/shelters:
Optional:
Documentation:
Vertice S.A strongly suggests purchasing travel insurance that covers the costs of cancellations due to both weather conditions and force majeure, as well as accident insurance in accordance with the activities to be carried out. This insurance must cover personal accidents, repatriation expenses, and any other fees that may occur due to damages, losses, injuries, delays, or any other unexpected inconvenience that may be experienced during the trip.
It is suggested that, when purchasing travel insurance, the insurance company be informed of the type of trip to be taken, as not all insurance policies include adventure tourism activities, which may be included in your program's itinerary.
Passengers are required to notify Vertice S.A of any health problems when booking their trip, to determine if they can perform certain activities or if they require any additional support. Vértice S.A. is not responsible for the delivery of medical care at any time during the trip. All passengers will be required, during confirmation and payment of the program, to accept and sign the waiver of liability, verify their health status and assume responsibility for their limitations and / or special needs.