The following are considered individual guests.
Up to 9 people (maximum 5 rooms).
Standalone lodging reservations must be paid in full at the time of booking. All-inclusive program reservations will be considered tentative until the client confirms and prepays 20% of the total amount reserved, within 5 days after the confirmation is sent by the reservations executive.
The remaining balance must be paid 70 days prior to check-in, up to which point changes to the reservation will be allowed. Reservations made less than 69 days before check-in must be paid in full within the following five business days.
The following are considered groups.
10 people or more (minimum 6 rooms).
For a review of group payment and cancellation policies, please refer to the special conditions with your reservations executive.
Las Torres Patagonia considers a group to be all people sitting at the same time and at the same table for meals and going on the same excursions as a group.
All reservations that are not prepaid are tentative and are subject to cancellation without prior notice from Las Torres Patagonia.
Pre-Rooming: For groups, a pre-rooming list is required 90 days prior to check-in. After this period, Las Torres may release up to 50% of unnamed reservations for sale.
For booking and information:
info@lastorres.com
or via WhatsApp chat: +56 9 8357 9064
Chile: +56 2 2898 6043
USA: +1 (323) 982 3761
UK: +44 203 769 9760
Phone and WhatsApp service hours: 9:00 a.m. to 9:00 p.m. (Chile time)
Penalties apply to the total amount of the reservation.
Individual bookings:
90 or more days before arrival .................. no penalty
89–70 days before arrival .......................... 20% penalty
69–45 days before arrival .......................... 50% penalty
44 days or fewer before arrival ................. 100% penalty
Group bookings:
Please review special conditions with your reservations executive.
No changes can be made to the reservation once it is 100% paid. Any changes to reservations made within the cancellation and payment deadlines that result in a lower price than the original quote will not be refunded. If the modification results in a higher price than the original quote, the difference must be paid immediately.
Considering the above, no dates can be changed once payment has been made in full.
Infant and Child rates apply only to the W Circuit program (4D/3N) self-guided.
Infant Rate: applies to children under 5 years old. In camping, it applies to 1 infant sharing a tent with 1 adult. For lodging in Refugio, it applies when one adult is booked per child.
Child Rate: applies to children from 6 to 10 years old. In camping, it applies to 1 child sharing a tent with 1 adult. For lodging in Refugio, it applies when one adult is booked per child.
Mountain stays, campsites and mountain cabins: check-in is at 3:00 PM and check-out is at 9:30 AM.
If guests fail to arrive on the confirmed date and time, Las Torres Patagonia reserves the right to charge 100% of the reservation, with no refund, due to No Show.
Reservations will be considered tentative until the guest honors the prepayment and payment conditions of the reservation. In order to incentivize domestic tourism, Las Torres Patagonia has differentiated rates for Chileans and foreigners. Chilean residents pay in Chilean pesos including VAT. Rates in dollars are only valid for international visitors who show their passport and immigration card issued by the PDI (original document) at check-in. If a visitor does not comply with this requirement, they must pay the additional VAT tax of 19%.
The reservation fee is non-refundable.
Payments must be made in the agreed currency, sending proof of deposit to your booking agent and to collections:
cobranzas@lastorres.com indicating the name of the reservation, code, and check-in date. Payments must include the reservation codes given to you by your Las Torres Patagonia agent.
Las Torres Patagonia is not responsible for the loss of documents or personal belongings of guests during travel or during their stay in any facilities belonging to Las Torres Patagonia, or in facilities or means of transport belonging to external service providers.
It is the guest’s responsibility to inform themselves about the destination and its geographic and weather conditions in order to determine the equipment they need to bring.
Las Torres Patagonia does not issue refunds for services not utilized in its program, such as: entrance passes to Torres del Paine National Park, boat tickets, transportation, or other services included in our program.
Las Torres Patagonia does not transport luggage without guests. Las Torres Patagonia is not responsible for refunds due to: weather problems, road closures, natural phenomena, pandemics, theft, ground transportation issues (inside and outside of Torres del Paine National Park) and/or national or international air transportation, social or political protests or other resulting issues, personal problems, whether related health or any other problem beyond the will and control of the company, which prevent arrival or access to Torres del Paine and Las Torres Patagonia’s facilities.
In such cases, guests are advised to take out travel insurance, for which Las Torres Patagonia will provide the necessary documentation so that the guest can collect the insurance in their country of origin.
Any guide hired by the customer who uses the accommodations offered by Las Torres Patagonia must comply with Chilean regulations, established in Decree Law N°1094, Art N°70, which states that “Foreigners who are caught carrying out remunerated activities without proper authorization will be sanctioned with a fine of 1 to 50 minimum wages.”
Las Torres Patagonia will be governed for all intents and purposes by current Chilean legislation and any type of difficulty or legal dispute will be under the jurisdiction of a Chilean court of law.